Last updated: September 2026 · Applies to uturndigital.com.bd and all services provided by UTurn Digital Solutions.

UTurn Digital Solutions (“we”, “us”, “our”) is a full-service digital agency in Dhaka, Bangladesh. This Privacy Policy explains what information we collect through this website and our service engagements, how we use it, and the choices you have. It is written in plain language — for any question, contact us at info@uturndigital.com.bd or +880 1323 009008.

1. Who we are

UTurn Digital Solutions operates this website and provides digital marketing, website and IT, creative design, printing and branding, business consulting and IoT services from two offices: CL Tower (Level 3), Bosila Road, Mohammadpur, Dhaka, and H:20 Upazila Road, Daulatkhan, Bhola 8310, Bangladesh.

2. Data we collect

We collect only what we need to run our business and serve our clients:

Information you give us — name, phone number, email address, company name and project details submitted through the quote request form, contact form, appointment booking, WhatsApp, phone calls or email conversations.
Lead and enquiry data — the content of your messages, preferred services, budget indications and appointment times, so we can prepare proposals and respond.
Technical data — IP address, browser type, device type, referring pages and similar standard server logs collected by our hosting provider to keep the site secure and diagnose problems.
Usage data — anonymised or aggregated statistics about which pages are visited, collected with privacy-conscious analytics, used only to improve the website.
Cookies — small files that keep the site working (see section 5).

We do not collect special-category personal data (such as health, religious or biometric information), and we do not knowingly collect data from children under 13.

3. How we use your information

To respond to enquiries, prepare proposals and schedule appointments or calls.
To deliver contracted services, including running advertising campaigns, building websites and producing creative work you have ordered.
To communicate about active projects, invoices, support requests and related administration.
To improve our website, services and marketing, using aggregate statistics.
To meet legal, accounting and security obligations under the laws of Bangladesh.

We do not sell your personal information, and we do not use your enquiry data for unrelated mass marketing. Marketing emails are sent only with your consent, and every message includes a way to opt out.

4. Legal basis for processing

We process personal data on the basis of: your consent (e.g. when you submit a form or subscribe); performance of a contract (e.g. delivering a project you ordered); legitimate interests (e.g. keeping records, securing our systems, defending legal claims); and legal obligations (e.g. tax and corporate record-keeping).

5. Cookies and similar technologies

This website uses a minimal set of cookies: strictly necessary cookies that keep forms and security features working, and — if enabled — privacy-conscious analytics cookies that help us count visits anonymously. You can block or delete cookies in your browser settings at any time; the site will continue to work.

6. How we share information

We share personal data only with service providers who help us operate, under written confidentiality expectations:

Hosting and infrastructure — the provider that hosts this website and client projects.
Communication tools — email, phone/WhatsApp and CRM tools used to respond to enquiries.
Advertising platforms — when you engage us for campaigns, we may act as your agent on platforms such as Meta and Google. In that case campaign audiences and results are governed by those platforms’ own policies as well as our client agreement.
Professional advisers — auditors, accountants or lawyers, where required.
Legal requirements — where disclosure is required by law, regulation or a valid order from a competent authority in Bangladesh.

We never sell or rent your personal data to third parties for their own marketing.

7. Third-party links and platforms

Our website may link to third-party sites and platforms (for example social networks). Once you follow those links, your data is processed under the third party’s own privacy policy — we are not responsible for their practices. We encourage you to read their policies.

8. Data retention

Enquiry and lead records are kept for up to 24 months after last contact, unless a project or legal obligation requires longer. Client project, contract and accounting records are kept for the period required by Bangladeshi law. When data is no longer needed, it is deleted or anonymised.

9. Security measures

We apply reasonable technical and organisational safeguards: encrypted connections (HTTPS), access limited to team members who need it, strong authentication on internal tools, and secure handling procedures for client accounts and credentials. No method of transmission or storage is perfectly secure, but we take our responsibility seriously and review safeguards regularly.

10. Your rights and choices

You may at any time:

ask what personal data we hold about you and receive a copy;
ask us to correct inaccurate or incomplete information;
ask us to delete your enquiry data or withdraw your consent to marketing;
object to a specific use of your data or ask us to restrict it.

To exercise any of these rights, email info@uturndigital.com.bd or call +880 1323 009008. We respond within a reasonable period and may need to verify your identity before acting.

11. Children

Our services are directed at businesses and adults. We do not knowingly collect personal data from children under 13. If you believe a child has submitted information to us, contact us and we will delete it.

12. International data transfers

We operate from Bangladesh, but some of our hosting, email or analytics providers may process data outside Bangladesh. Where that happens, we choose providers that offer appropriate safeguards and process data only for the purposes described in this policy.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The “Last updated” date at the top always shows the current version. Material changes will be highlighted on this page.

14. Contact us

UTurn Digital Solutions
CL Tower (Level 3), Bosila Road, Mohammadpur, Dhaka, Bangladesh
H:20 Upazila Road, Daulatkhan, Bhola 8310
Email: info@uturndigital.com.bd · Phone: +880 1323 009008